Tallow is rendered beef fat. Its fatty-acid profile is close to the lipids in human skin, which is why it absorbs readily and suits dry or compromised skin. Add where you source yours from — grass-fed, local supplier, etc.

Answer honestly for your formulations. We always recommend patch-testing a small area on the inner arm and waiting 24 hours before wider use.

State exactly what you scent with — essential oils, fragrance oils, or unscented. Only claim 'no synthetic fragrance' if that is true of every product.

Our Vegan, Natural & Organic Soaps contain no animal-derived ingredients. Anything made with tallow or goat's milk is not vegan, as both come from animals.

State period-after-opening and shelf life for each range. This matters especially for tallow and fresh-made goods.

Storage guidance — cool, dry, out of direct sun. Note if tallow softens in heat and whether that affects the product.

Application steps. Include how much to use and whether to apply to damp or dry skin.

Answer for your formulations, including any advice for acne-prone skin.

Answer carefully. If any ingredient is not recommended, say so plainly, and advise checking with a health professional where you are unsure.

Quantity per bath, soak time, and any cautions.

Trim wicks to Xmm, burn on a heat-safe surface, never leave unattended, maximum burn time per session.

Orders are made and dispatched within X business days. Note if made to order, which takes longer.

Standard and express timeframes. You'll get a tracking link by email as soon as your parcel leaves us.

Yes — on orders over $XX. Note any regional exclusions.

Yes/no. If yes, list regions and note that duties and taxes are the customer's responsibility.

Email us at email as soon as possible. We can usually help if the order hasn't been dispatched yet.

We're sorry — email email with your order number and a photo, and we'll put it right.

List accepted cards and wallets — these also show at checkout.

Common reasons: expired, minimum spend not met, or one code per order. If it still won't apply, email email before completing your order.

Unopened items can be returned within XX days of delivery. State who pays return postage and whether opened personal-care items can be returned — many cannot, for hygiene reasons.

Once your return arrives, refunds are processed within X working days to the original payment method.

Email email — we reply within X business hours/days.

Yes/no. If yes, give the minimum order and the contact address for trade enquiries.

Answer, with lead time and minimums if applicable.